Our subscriptions are available for delivery to Jersey addresses only. To choose your subscription, select "Let's Bloom" or click on "Subscriptions" at the top of our homepage. Then it is as simple as selecting your choices to the questions below and adding your tailored subscription to your cart.

> Who it is for - yourself or a gift

> The size of your bunch - Classic or Luxe

> How often you would like to receive your flowers - weekly, fortnightly or monthly

> How long you would like to receive your flowers - weekly, fortnightly or monthly. If you have chosen this subscription as a gift, please choose whether this gift subscription will last 1 month, 3 months, 6 months, 12 months or if it is to be ongoing

> The date you would like to start your subscription - our calendar will show the next available delivery dates. We only offer one delivery day a week at the moment but with your support we hope to add more delivery options to give you more choice.

Each week you will receive a different selection of flowers chosen by us. This will mean that you get the best in season and a great range of flowers throughout your subscription. Due to the nature of fresh flowers, there may be occasions where we have to substitute the flowers you will receive in your expected delivery due to changes in supply. If this happens, we will always endeavour to choose the next closest colour or variety to those flowers we have advised you be receiving. 

Our subscriptions cannot be personalised but if you have your own design in mind why not take a look at our single flower collection. A selection of flowers from our single flower collection could be turned into something entirely bespoke and personal to you as a gift for friends or family on a special occasion.

There is no right or wrong way; just your way. Experiment and get creative! However, if you feel you might need some guidance please see our Flower Care Guide which was in your first delivery. The Flower Care Guide will go through the basics on how to arrange your flowers and help you keep them looking fresh and beautiful for as long as possible. We have lots more tips on our Flower Care page and also post tips and arrangement suggestions on our social media pages and website blog, so pop over there for some inspiration.  

Our Classic subscription is more loose and natural, we estimate a stem count of between 12-15 flowers. Our Luxe subscription is more full and flowery, we estimate a stem count of between 20-25 stems. 

Absolutely. If you would like to change the size, volume or frequency of your subscription please contact us be email on hello@bloom.je or using our live chat on our page. Any changes must be made by 9am on the Friday before your scheduled delivery, so 5 business days. As we are only a small business we need enough time to change our order with our suppliers. 

> Change or Edit Delivery Address - Please login to My Account which you can get to by clicking your name at the top right of our website. Here you will be able to select "View Addresses" and you will have the option to edit or add a new address to your account. Please note that you will need to update this information at least 5 business days before your next scheduled delivery.

> Change or Edit Delivery Frequency - For any changes to the frequency of your subscription, please contact us at hello@bloom.je and we will do our best to accommodate your request. Please ensure you get in contact with us at least 5 days before your next delivery date.

> Change or Edit Payment Information - You can update your payment information by logging into your account, selecting "Manage Subscriptions" and "Billing Information". You can then edit your payment details. Please note that you will need to update the information at least 5 business days before your next scheduled delivery.

> Skipping A Delivery - if you don't plan on being home for any of your deliveries or just wish to skip a delivery you can do this by logging into My Account and select Order Schedule. You will then see the next 2 scheduled delivery dates and have the option to "Skip". If you change your mind you can also "Unskip". Please note that you will need to update this information at least 5 business days before your next scheduled delivery for it to be effective for you next delivery.

> Delivering To Someone Else - if you would rather someone else got the benefit of your subscription on this occasion, all you need to do is add their address to your account and select this new address as the default address. You will need to change this back after this delivery has been made to ensure that your next delivery is delivered to your address again. Please note that you will need to update this information at least 5 business days before your next scheduled delivery.

> Cancelling - We would be sorry to see you go so please get in contact with us if you aren't happy with your subscription and we would be happy to discuss this with you. If, however, your circumstances have changed and you still wish to cancel your subscription all you need to do is contact us at cancel@bloom.je. Please note that any cancellation needs to be made 5 business days before your next scheduled delivery.

Subscriptions that have not been paid upfront (gift subscriptions can all be prepaid with the exception ongoing gift subscriptions) will be taken on a recurring basis 4 business days before your delivery date. We call this the "order date". To check your order dates, log into your account, select Manage Subscriptions and Order Schedule.

Gift subscriptions that are not ongoing gift subscriptions will be taken in full at the point of payment.

When a payment fails we will put a hold on deliveries. Deliveries will resume once the open payments have been processed. We will send you an email when a payment is unsuccessful. Please check your payment details saved in your Bloom account to ensure your bank card has not expired. We will try to process the charge again after a couple of days. For more assistance, please get in touch at hello@bloom.je.

If you wish the recipient to receive their flowers longer than 12 months or indefinitely then select this option. You then have the option to skip or cancel anytime on the recipients behalf as long as this is done 5 business days before your next scheduled delivery. 

Please contact us at hello@bloom.je and we will resolve the issue for you as quickly as we can. Thank you.

We guarantee our flowers and plants for a minimum of 5 days from date they are delivered provided that the care instructions are followed. We carefully package and distribute all flowers to ensure they arrive with the intended recipient in a satisfactory condition however, in the unlikely event that your flowers have been damaged in transit please keep them and contact us within 24 hours of receipt. Any claims reported after 24 hours will not be considered.

Absolutely, one-off flower purchases can be ordered though our Flowers page. All flowers on this page are currently sold as a collection of the same flower and will not be arranged. The flower availability will change through the seasons. We hope to offer you more arrangements on this page as our business grows.

Due to the nature of our fresh flowers, there may be occasions where we have to substitute the flowers chosen due to changes in supply. If this happens, we will always endeavour to choose the next closest colour or variety to the flowers you have ordered.

The price of each bouquet will vary depending on the flower. Please visit our Flowers page to see what we currently have on offer and the price per bouquet.

Yes, our plants can be purchased without setting up a subscription via our Plants page. We hope to be able to provide more of a selection as our business grows.  

Should you need to cancel an order before it has been dispatched, we will require a written notification by e-mail to hello@bloom.je. We will always do our very best to make last-minute cancellations for you but can only guarantee requests that are received by 9am the Friday prior to your delivery date.

Please get in contact with us at hello@bloom.je should you not receive your order confirmation email.

Please contact us at hello@bloom.je and we will resolve the issue for you as quickly as we can. Thank you.

If you have received an item which you believe to be faulty or damaged, please email hello@boom.je within 24 hours of your item being delivered along with photographs and a description of the issue and we will be happy to resolve the problem for you. We will arrange collection of the faulty item from you and cover the delivery cost of the replacement. Please note, if we are not notified within this timeframe, we are unable to refund or replace the items concerned. 

Our suppliers source flowers from Holland’s flower auctions as well as Europe, South America and Africa. These suppliers have committed to the Floriculture Sustainability Initiative (FSI) whereby members continue to build on the progress made on transparency, responsible production and trade, positive impact and improvement in the floriculture supply chain. Their overall aim is 90% responsibly produced and traded volumes by 2025. 

Your feedback is very important to us. You can get in contact with us at hello@bloom.je 

Our Flower Care Guide, which you will receive with your first delivery, will go through the basics on how to care for your flowers so you can enjoy them as long as possible. We also have lots more tips on our Flower Care page and post tips and arrangement suggestions on our social media pages and website blog, so pop over there for some inspiration!

Unfortunately some flowers and plants are toxic to cats and dogs. We have listed some of these below and encourage you to keep these out of reach of your pet. Please check our emails confirming the flowers you will receive in your next delivery.

Cats
Asparagus Fern
Calla Lillies
Chrysanthemums
Delphiniums
Lillies
Peonies
Tulips

Dogs
Amaryllis
Asparagus Fern
Calla Lillies
Chrysanthemums
Delphiniums
Lillies
Peonies
Tulips

We can collect your old boxes and reuse them if you leave them out ready for us to collect when we deliver your next box.

It's really the best option for the planet – sometimes we can reuse a box up to eight times before it gets too tatty! If you aren't able to leave your box for collection, just flatten it down and pop them in the recycling.

Or you may have some uses for them around the house. We also have some ideas on how you can get more use out of them which you can find over on our blog.

Not one bit! We also source our materials from companies that are big on ethical practice. To find out more about how we are working towards being sustainable, please visit our Sustainability page.

Your flowers will be wrapped in brown paper and transported directly to your door inside one of our beautiful Bloom boxes.

All flowers will arrive with a hydrated water pouch around the stems to keep them as fresh as possible in transit, which is fully compostable.

If you are sending your flowers as a gift, we will be in touch to ask if you would like to include a personalised gift message. 

At the moment all our deliveries are made on a Friday. You can select which Friday you would like your subscription to begin when you sign up. 

As we grow we hope to be able to offer more delivery dates.

That's not a problem. When you subscribe just be sure to provide us with instructions for where to leave your box (this should be a spot that is out of the sun and sheltered from the rain to get the best vase life out of your flowers) and provide us with a contact number in case we need to contact you. 

When we head out on our deliveries you will receive a notification telling you your flowers are out for delivery and a further notification to say they have been delivered. 

Please contact us at hello@bloom.je and we can assist you with any changes you would like to make to your subscription.

Please check your emails first to see if you have received a notification to say they are out for delivery. If you haven't received such an email and we haven't notified you of any delay to our usual Friday delivery, please get in touch with us at hello@bloom.je or via our live chat on our website.

Please visit "Order History" within your account and select an order number to see your invoice.

We accept all major credit and debit cards including Visa, Mastercard and American Express. You can also pay for your order via PayPal and ApplePay.

To change your payment details in your account, first login. Go to "My Account" and then to "Manage Subscriptions", "Billing Information". Here you can update your card on file.

Yes we do. Please get in touch with us at hello@bloom.je

Due to the perishable nature of flowers, please understand that we are unable to accept flower returns unless your flowers have been received in a damaged condition. In which case, please see the FAQ "I am not satisfied with my order. What do I do?" in the Flower Subscriptions section above. If you wish to return any accessories, you can do so within 14 days of the date on which you received your order. We will refund to you the price you paid for the products, along with the standard delivery cost which you paid. You will need to pay any costs associated with returning the products.